Hi, I’m Kenneth — your partner in turning customer relationships into growth engines.

Over the past decade, I’ve worked everywhere from fast-moving startups to global tech giants, helping businesses bridge the gap between technical solutions and real customer impact. I’ve led onboarding programs, guided enterprise transformations, and built customer success strategies that drove retention, expansion, and advocacy.

As a proud member of the LGBTQ+ community, I know the importance of creating spaces where everyone feels seen, valued, and empowered to succeed. My coaching reflects those values — blending technical expertise with human connection to build trust, drive adoption, and spark lasting growth.

Giving back is part of my mission. A portion of every coaching session is donated to organizations that support LGBTQ+ youth and equality initiatives, ensuring the work we do together creates a ripple effect far beyond your business.

Whether you’re laying your foundation, scaling strategically, or influencing at the executive level, I’ll help you apply proven strategies, cutting-edge tools, and the mindset needed to make a measurable impact.

If you’re ready to level up your customer success game and stand out as the go-to expert your clients can’t imagine working without — you’re in the right place.